You are ordering from our Majestic Jersey store, for our UK website click here.

FAQs

Contact

Majestic Head Office
If you have a business or marketing enquiry please contact our head office.

Majestic Wine Warehouses Ltd
Majestic House
The Belfry
Colonial Way
Watford
Herts
WD24 4WH
United Kingdom

Tel: 01923 298 200 (For any order queries please call our Jersey store on 01534 481 500)
Contact information
If you'd like to speak to us, just give the store a call. Our opening hours are:

Monday-Weds: 10-19:00
Thurs-Friday: 10-20:00
Sat: 09-19:00
Sun: 10-17:00

The Powerhouse
Queens Road
St Helier
Jersey JE4 8NY

Tel: 01534 481 500

Email: [email protected]
Majestic Commercial
If you are interested in using Majestic for your business needs, please visit our page here or contact us on:

Email: [email protected]
Tel: 0845 604 9949
Does Majestic have a blog?
For the Majestic Blog please visit our UK site, majestic.co.uk. Our blog highlights the latest events, launches and information on wine pairings and guides on wine regions and grapes.
Where can I find you on Social Media?
The Majestic Jersey social media accounts can be found at www.facebook.com/MajesticJersey and www.instagram.com/MajesticWineJersey.

Our National social media accounts can be found at www.facebook.com/MajesticWine, www.instagram.com/MajesticWine and www.x.com/MajesticWine.
Will you help with our charity or fundraiser?
We have set-up The Majestic Charitable Foundation, which supports causes close to our colleagues' hearts. The Foundation partners with three national charities; The Brain Tumour Charity, Campaign Against Living Miserably, and Child Bereavement UK and overtime we hope to be able to support local charities within the communities where our network of stores are based.
How can I work for Majestic?
If you would like to enquire about a job with Majestic, please visit our careers site. Here you can find out a bit more about what a career with Majestic entails, and apply for vacancies.
How do I update my marketing preferences?
We take our responsibility to manage your data in a secure and transparent way very seriously. We want to ensure you are in control of your data so have made it easy to change or update your contact permissions by the following means:

In store - in person, by emailing your local store or by phoning your local store.
Tel: 01534 481 500
Email: [email protected]
Online - by logging into your account, go to 'My account' and then your 'profile' and scroll to the bottom of the page to update your preferences.
In any marketing emails you may receive, we've put an 'unsubscribe' button at the bottom of every email we send you. If you would like to change the type or frequency of emails you receive, you can click the 'change preferences' button which is at the bottom of every email we send you.
Contact our Customer Care Team - by phone on 0345 605 6767 or email [email protected]
The specific contact details for all of these and each of our stores can be found here.

 

Guarantee & Returns

I would like to return some of the wine I have bought, is this possible?
Of course. Our return policy means you can return unopened bottles to our Jersey store for a full refund, if they were purchased in Jersey. Unfortunatley we are unable to refund products purchased from a UK store or majestic.co.uk. We also ask is that they’re in a re-saleable condition – the labels are intact and nothing’s damaged – and that you show us proof of purchase. Our full sale-or-return policy can be found here.

What if you opened something and simply didn’t enjoy it? Wine is a luxury, and we’d never want you to pay for a bottle that wasn’t fully up to scratch. Whether it’s faulty, or just not to your taste – all you need to do is visit your local Majestic store, and they’ll be happy to replace the bottle with a personalised alternative of the same value. No quibble. No questions asked.

Here are the contact details for our Jersey store:
Tel: 01534 481 500
Email: [email protected]

 

Wine Club

Can I sign up to Majestic Wine Club?
Unfortunately we're currently unable to ship our Wine Club cases to Jersey. All orders for Jersey are fulfilled from our Jersey store. Subscription orders (including Wine Club) are dispatched from our warehouse in the UK and we are unable to dispatch from this location to Jersey.
However, our store colleagues can always help you curate a case of different wines that you might not have tried before, with really interesting stories.

 

Store

How do I contact my local store?
If you would like to place an order or just get some advice from our knowledgeable store colleagues, you can contact them by:

Tel: 01534 481 500
Email: [email protected]
What are your opening hours?
Monday-Weds: 10-19:00
Thurs-Friday: 10-20:00
Sat: 09-19:00
Sun: 10-17:00
What is going on at my local store?
Pop in store to visit our expert staff and free tasting counter, sign up to marketing in your account to receive emails with our latest offers or follow us on Instagram and Facebook
Do your stores have parking?
Yes and you can park free of charge at our Jersey store.
Do you host tastings?
At Majestic, we think the best way to discover your new favourite wine is to taste it. We have tasting counters in all of our stores, where there will be a selection of wines available to taste every day. Our helpful store colleagues will always be on hand if you want any advice or guidance.
Our knowledgeable in-store teams run regular tastings - these are a great way to begin your journey into the world of wine. Contact the store to find out about up-coming events.

 

Ordering for a business

Can I send out business gifts to Jersey?
Yes, just order on our Jersey website or contact the store:

Tel: 01534 481 500
Email: [email protected]
Can I send out business gifts in the UK?
Any UK orders will need to go via the UK site. Please watch this video on how to send gifts to multiple addresses.
Can I set up a credit account?
If you wish to set up a business credit account with Majestic please email our Jersey store stating whether you are an existing customer or not, and the type of business (charity/club, sole trader, ltd company etc.)
Do you sell wines to the trade?
Yes - if you are interested in using Majestic for your business needs please visit Majestic Commercial.

 

Weddings & Parties

Can you advise on the wine I should buy?
Of course - all of our store colleagues are working towards their WSET qualifications, and are experts in their field. We can talk you through all of your options and can also offer a free wine tasting in-store for you and a small group – just contact us ahead of time to arrange.
Do you offer glass hire?
We do indeed – and it’s completely free. Our glass hire service includes wine glasses, flutes and hi-ball tumblers.

All we ask for is a £2-per-glass deposit, payable in advance, and that the glasses are returned to us clean and ready for re-use. The deposit is fully refundable – all you pay for is breakages. And since you have paid a deposit, there's no time limit in which you have to return them.
To add glasses to your online order, place your order as usual, then contact our Jersey store, quoting your order number.
When you're done with the glasses, you'll need to return them to the Jersey store– unfortunately we are not able to offer a collection service for glasses. If you paid the deposit by debit or credit card you will need to bring the card with you when returning the glasses. A deduction of £2 per glass will be made to cover any breakages or losses.
Glass loan is at your store manager's discretion, is subject to availability, and only available to customers purchasing wines, spirits and beers in quantities proportionate to the number of glasses requested.
Do you deliver the drinks chilled?
No - however, we do offer free chiller bin hire and sell ice. We can advise on the number of chiller bins and quantities of ice needed to keep everything chilled – but as a rough guide: Majestic chiller bins hold 18-24 bottles of wine or champagne or 2-3 cases (48-72 bottles) of lager when filled with ice and water. Filled with 3-4 bags of ice, drinks will be well chilled in 30-45 minutes and will be kept cold for several hours especially if kept in the shade. These chiller bins are available on a £35-a-bin deposit basis, refunded in full on return.
To add chiller bins and ice to your online order, place your order as usual, then contact your local store, quoting your order number.
Unfortunately we are not able to offer a collection service for chiller bins. If you paid the deposit by debit or credit card you will need to bring the card with you when returning the bins. All we ask is that the bins are returned to us clean and unbroken.
Chiller bin loan is at your local store manager's discretion, is subject to availability, and only available to customers purchasing wines, spirits and beers. Chiller bin loan is only available in areas where we deliver direct from the local store, and not by courier.
Can I bring back unopened bottles?
Our staff will be happy to offer advice on quantities, but we also provide a sale-or-return policy.
Please arrange sale-or-return in advance when you are placing your order and that everything comes back in a saleable condition – we cannot refund bottles with labels peeling off, or beer in opened or incomplete cases. See our full terms and conditions.
We do not offer a collection service so you are responsible for returning the items to the store from which they were bought.
Unfortuatley we are unable to refund products purchased from a UK store or Majestic.co.uk . Sale-or-return is at your local store manager's discretion, and should always be arranged in advance with your local store.
Can you deliver to the venue?
To make things easier for you, we can deliver directly to your event venue. Delivery should always be discussed in advance with your local store, and we ask that you please give a name of who will be accepting the delivery, along with contact numbers for the venue. You can add any extra details about the order in the 'add a delivery message' box when ordering online.
Can you store the wine for us?
If you want to secure offer prices or plan ahead for a celebration, we can often hold the stock for you and deliver to the venue on the day of your choosing. Simply liaise with your local store team who will be happy to help.
Do you sell ice?
Yes - we sell bags of ice that we can deliver with the rest of your drinks. To add ice and chiller bins to your online order, place your order as normal, then contact the store, quoting your order number.

 

Gifts

Can I send out gifts to Jersey?
Yes, just order on our Jersey website or contact the store:

Tel: 01534 481 500
Email: [email protected]
Can I send out multiple gifts in the UK?
Any UK orders will need to go via the UK site. If you'd like to send gifts to multiple addresses, please watch this video on how to do this.
Do you sell gift vouchers?
Gift cards are not available in Jersey. If you have received or purchased one in the UK, they can only be used on the UK website or in UK stores, unfortunately they will not work on the Jesey website or in our Jersey store.
If you would like to purchase or send a UK gift card, please visit the UK website. Majestic gift cards are the perfect gift for any wine lover, and are available in £10, £20, and £50 denominations from all of our stores in the UK.
Gift cards are also available for purchase online in £10, £20, £30, £40, £50, £75, £100, £250 and £500 denominations. You can find them here.
How are your gift sets packaged?
Our courier safe packaging is designed to protect your gifts whilst in transit.
Standard Packaging – Most of our wines are packaged using recycled wine boxes. Cardboard gift boxes are available in store- please contact the store for more detail.
Wooden boxes – many gifts are available in branded wooden boxes for an additional cost. Bottles are carefully packed with shredded paper to protect them, and the box itself has a simple cardboard outer box to protect it in transit
Can I add a gift message to my purchase?
Unfortuately we are unable to provide this service when ordering online, please contact our Jersey store to assist with your gifting requirements.
Where can I use my Gift Card?
Gift cards are not available in Jersey. If you have received or purchased one in the UK, they can only be used on the UK website or in UK stores, unfortunately they will not work on the Jesey website or in our Jersey store.
If you would like to purchase or send a UK gift card, please visit the UK website.

 

Wine Questions

I have questions about wine.
We’re always happy to help with any wine question that you have – please give your local store a call, email our Customer Contact Centre at [email protected] or tweet us @majesticwine.
I would like advice on fine wine
All of our store colleagues work through their WSET qualifications, and are passionate and knowledgeable about wine. They will happily talk you through our Fine Wine selection and answer any of your questions.
Do you sell local products?
Please contact the store to discuss our latest range of local products.

 

Delivery

What are my delivery options?
Home Delivery – FREE with every order over £75
Unbeatable value: FREE delivery, with every order over £75 or orders under £75 are £7.95.
Time to spare? Delivered within 2-7 days by the quickest possible method
Special delivery requests? At the checkout please let us know if we need instructions for where to find your house or want us to leave your wine in the shed

FREE Click & Collect
Available to collect within as early as 4 hours
Tracking your delivery
All Jersey orders are fulfilled by our Jersey store. There is no tracking online but if you haven't had an update from the store, just contact them on:

Tel: 01534 481 500
Email: [email protected]

 

Using the site & ordering online

How can I cancel or amend an order?
All orders placed on our Jersey site will be fulfilled by our Jersey store. If you would like to amend or cancel an order, please contact them on:

Tel: 01534 481 500
Email: [email protected]
What is a 'Special Buy'?
A great Majestic tradition whereby our Buyers have tracked down brilliant wines only available in small, one off parcels.
If you’d like to keep informed of our latest offers, including our 'Special Buy' parcels, just create an online account and make sure you tick the box to receive our communications.
How do substitutions work?
All orders placed on our Jersey site will be fulfilled by our Jersey store. Our wine experts in-store are able to offer substitutes of the same value or higher if there is a problem with availabilty any of the wines you've selected. Our store will always let you know if a substitute is made.
Accessibility
We are committed to making sure that our online store is accessible to all our customers. We have taken Priority 1 and Priority 2 of the W3C accessibility guidelines into account at all stages of the design and implementation process and are continually working to ensure these guidelines are met. If you have any questions or suggestions regarding the accessibility of this site, please contact us, and we will be pleased to hear your feedback.
For more information click here.
Where can I apply my promotional code?
To use your promo code online – On the basket page, enter the discount code into the "promo code?” section and click "Proceed to checkout".
To use your discount code in-store –present code at the till.
Discount code from Majestic.co.uk are not valid on Majestic Jersey. For full information visit our T&Cs
My promo code is not working – what should I do?
If you are unable to order with your promo code, please contact the store on:

Tel: 01534 481 500
Email: [email protected]
What payment methods do you accept online?
We accept all major credit and debit cards - Visa, Mastercard, American Express and PayPal. If you have a registered PayPal account you can use it to pay for your Majestic order. Orders for collection which are paid for via PayPal must be collected by the registered account holder. You will be asked to present photographic ID in the name registered on the PayPal account. If you are unable to provide this at the time of collection the order won't be released.
Do you have a minimum purchase requirement?
Our payment provider has a minimum charge of £0.50.
I'm having a problem with the website
All orders placed on our Jersey website will be fulfilled by our Jersey store. If you're having trouble just give contact them on:

Tel: 01534 481 500
Email: [email protected]

 

Pricing

What's Mix any Six pricing?
Any time you buy six bottles (or more) of wine and Champagne from Majestic, you’ll always save 10% or more on the single-bottle price. This means you get our best prices, whether you choose a mix of different bottles from across countries, grapes or promotions, or stock up on a few cases of your favourite wine. Here's a short video to explain how it works.