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Privacy Policy

Introduction

Our website Majestic.je is provided by Majestic Wine (Jersey) Ltd (we, our or us). We are part of the Majestic Wine Group headed by Majestic Wine Warehouses Ltd. We are the controller of your personal data we have collected, meaning we are the organisation legally responsible for deciding how and for what purposes it is used. We are registered with the Jersey Office of the Information Commissioner Registration No 101452.

We take your privacy very seriously. Please read this privacy notice carefully as it contains important information on who we are and how and why we collect, store, use and share any information relating to you (your personal data). It also explains your rights in relation to your personal data and how to contact us or a relevant regulator in the event you have a complaint.

We collect, use and are responsible for certain personal data about you. When we do so we are subject to the Data Protection (Jersey) Law 2018 (‘DPJL’).

Given the nature of our website, we do not expect to collect the personal data of anyone under 18. If you are aware that any personal data of anyone under 18 years old has been shared with our website, please let us know so that we can delete that data.

This privacy notice is divided into the following sections:

  • What this notice applies to
  • Personal data we collect about you
  • How your personal data is collected
  • How and why we use your personal data
  • Marketing
  • Who we share your personal data with
  • How long your personal data will be kept
  • Transferring your personal data out of Jersey
  • Cookies
  • Your rights
  • Keeping your personal data secure
  • How to complain
  • Changes to this privacy notice
  • How to contact us

       1.   What this notice applies to

This privacy notice applies to visitors of this website, customers, prospective customers and contacts withing organisations we have a relationship with.

Throughout our website we may link to other websites owned and operated by certain third parties. Those third-party websites may also gather information about you in accordance with their own separate privacy notices. For privacy information relating to those third party websites, please consult their privacy notices as appropriate.

       2.   Personal data we collect about you

The personal data we collect about you depends on the particular activities carried out through our website. We will collect and use the following personal data about you:

  • your name, address and contact information, including email address and telephone number and company details if applicable;
  • any delivery addresses specified for your order;
  • information to check and verify date of birth;
  • your billing information, transaction and payment card or other payment method information;
  • bank account and payment details;
  • details of any information, feedback or other matters you give to us by phone, email, post or via social media;
  • your account details, such as username and login details;
  • your activities on, and use of, our website;
  • information about the services we provide to you;
  • your contact history, purchase history and saved items;
  • information about how you use our website and technology systems;
  • your responses to surveys, competitions and promotions.

When ordering from our website you must provide certain personal data to us, such as your contact details and a delivery address, as we will not be able to fulfil your order without these details.

Sometimes you can choose if you want to give us your personal data and let us use it. Where that is the case, we will tell you and give you the choice before you give the personal data to us. We will also tell you whether declining to share that personal data will have any effect on you.

We collect and use this personal data for the purposes described in the section ‘How and why we use your personal data’ below.

3.   How your personal data is collected We collect personal data from you:

  • directly, when you enter or send us information, such as when you register with us, contact us (including via email), send us feedback, purchase products via our website, post material to our website and complete our customer surveys or participate in competitions or promotions via our website, and in person when you visit our store;
  • indirectly, such as your browsing activity while on our website; we will collect information indirectly using the technologies explained in the section on ‘Cookies’ below.
  • From someone else, such as analytics providers (e.g. Google Analytics), our provider of customer feedback, advertising networks, search information providers, providers of technical, payment and delivery services, providers of social media platforms (such as Facebook, X and Instagram) (for example where you share our content through social media, by such things as liking us, following us or mentioning/tagging us).

       4.   How and why we use your personal data

Under data protection law, we can only use your personal data if we have a proper reason, for example:

  • where you have given consent;
  • to comply with our legal and regulatory obligations;
  • for the performance of a contract with you or to take steps at your request with a view to

entering into a contract; or

  • for our legitimate interests or those of a third party.

A legitimate interest is when we have a business or commercial reason to use your personal data, so long as this is not overridden by your own rights and freedoms. We will carry out an assessment when relying on legitimate interests, to balance our interests against your own. You can obtain details of this assessment by contacting us (see ‘How to contact us’ below).

The table below explains what we use your personal data for and why.

What we use your personal data for

Our reasons

Creating and managing your account with us

To perform our contract with you or to take steps at your request before entering into a contract.

To keep a record of your marketing preferences.

Providing products to you

To perform our contract with you or to take steps at your request before entering into a contract.

To keep accurate transactional records.

Enforcing legal rights or defend or undertake legal proceedings

Depending on the circumstances:

               to comply with our legal and regulatory

obligations;

 in other cases, for our legitimate interests to protect our business, interests and rights.

Customising our website and its content to your particular preferences based on a record of your selected preferences or on your use of our website

Depending on the circumstances:

 your consent as gathered by the cookies banner on our website. See ‘Cookies’ below;

 

What we use your personal data for

Our reasons

 

 where we do not obtain your consent, for our legitimate interests, for example to be as efficient as we can so we can deliver the best service to you at the best price.

If you have provided such consent you may withdraw it at any time by contacting us (see ‘How to contact us’ below). For marketing emails see the ‘Marketing’ section below for different methods of unsubscribing.

Withdrawal of consent will not affect the lawfulness of our use of your personal data in reliance on that consent before it was withdrawn.

Retaining and evaluating information on your recent visits to our website and how you move around different sections of our website for analytics purposes to understand how you use our website so that we can make it more

intuitive

So we can make suggestions and recommendations to you about goods or services that may be of interest to you, deliver relevant website content and advertisements to you and to measure or understand the effectiveness of our advertising. This would include, for example, telling you about your local pubs, bars and restaurants who stock our wines, advertising our products and services to you on social media sites such as Facebook, X, Instagram etc. We may also use Marketing Data to exclude you from seeing advertisements from such third party websites

Depending on the circumstances:

 your consent as gathered by the cookies banner on our website. See

‘Cookies’ below;

 where we do not obtain your consent, for our legitimate interests, for example to be as efficient as we can so we can deliver the best service to you at the best price, to deliver relevant advertising and to monitor the effectiveness of our marketing.

If you have provided such consent you may withdraw it at any time by contacting us (see ‘How to contact us’ below) (this will not affect the lawfulness of our use of your personal data in reliance on that consent before it was withdrawn).

Communications with you not related to marketing, including about changes to our terms or policies or changes to the products or other important notices such as a change in our

company ownership or structure

Depending on the circumstances:

                                                        to comply with our legal and regulatory

obligations;

 in other cases, for our legitimate interests, for example to be as efficient as we can delivering information to you and so we can deliver the best service to you at the best price.

 

What we use your personal data for

Our reasons

Protecting the security of systems and data used to provide the services

To         comply  with      our       legal     and            regulatory obligations.

We may also use your personal data to ensure the security of systems and data to a standard that goes beyond our legal obligations, and in those cases our reasons are for our legitimate interests, for example to protect our systems and data.

Prevention/detection of crime

Our legitimate interest, where applicable, legal obligation to prevent and detect criminal activity that could be damaging for you and/or us or a third party.

Statistical analysis to help us understand our customer base

For our legitimate interests, for example to be as efficient as we can so we can deliver the best service to our customer at the best price. To be able to deliver advertisements more relevant to our customers.

Updating and enhancing customer records

Depending on the circumstances:

 to perform our contract with you or to take steps at your request before entering into a contract;

                                                        to comply with our legal and regulatory

obligations;

 where neither of the above apply, for our legitimate interests, for example making sure that we can keep in touch with our customers about existing orders and new products.

Disclosures and other activities necessary to comply with legal and regulatory obligations that apply to our business, for example to record and demonstrate evidence of your consents and

exercise of rights where relevant

To         comply  with      our       legal     and            regulatory obligations.

Marketing our services to existing and former customers

Depending on the circumstances:

 Consent where your have given consent to receive marketing emails or telephone calls;

 For our legitimate interests, for example to promote our business to existing and former customers.

What we use your personal data for

Our reasons

 

See ‘Marketing’ below for further information

The audit of our business or quality checks (to the extent not covered by ‘activities necessary to comply with legal and regulatory obligations’ above)

For our legitimate interests to ensure we operate at the highest standards and provide a high level of quality service our customers would expect

To share your personal data with members of our group and third parties that have, will or may take control or ownership of some or all of our business (and professional advisors acting on our or their behalf) in connection with a corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency

Depending on the circumstances:

               to comply with our legal and regulatory

obligations

 in other cases, for our legitimate interests, to protect, realise or grow the value in our business and assets

See ‘Who we share your personal data with’ for further information on the steps we will take to protect your personal data where we need to share it with others.

       5.   Marketing

Where you have given consent, we will use your personal data to send you updates by email, telephone or post about our products, including exclusive offers, vouchers, promotions or events.

You have the right to change your mind and stop receiving marketing communications at any time by:

  • contacting us (see ‘How to contact us’ below);
  • for marketing emails using the ‘unsubscribe’ link in the email;

We may ask you to confirm or update your marketing preferences if you ask us to provide further products in the future, or if there are changes in the law, regulation, or the structure of our business.

We will always treat your personal data with the utmost respect and never sell it with other organisations outside the Majestic Wine Group for marketing purposes.

For more information on your right to object at any time to your personal data being used for marketing purposes, see ‘Your rights’ below.

       6.   Who we share your personal data with

We routinely share personal data with:

  • third parties we use to help deliver our products to you, for example payment service

providers, warehouses and delivery companies;

  • other third parties we use to help us run our business, such as marketing service providers, website hosts and website analytics providers;
  • to companies such as Facebook, X, Instagram and other companies which you choose to

interact with, including where those companies operate plugins or content on our website;

  • our parent company, Majestic Wine Warehouses Ltd, who provide support to help run our

business;

  • our bank;
  • third parties we use for professional advice, such as accountants and legal advisors;

We only allow those organisations to handle your personal data if we are satisfied they take appropriate measures to protect your personal data. Where necessary we also impose contractual obligations on them to ensure the protection of your personal data.

We or the third parties mentioned above occasionally also share personal data with:

  • our and their external auditors, eg in relation to the audit of our or their accounts or legal obligations, in which case the recipient of the information will be bound by confidentiality obligations;
  • our and their professional advisors (such as lawyers and other advisors), in which case the

recipient of the information will be bound by confidentiality obligations;

  • law enforcement agencies, courts, tribunals and regulatory bodies to comply with our legal

and regulatory obligations;

  • other parties that have or may acquire control or ownership of our business (and our or their professional advisers) in connection with a corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency. Where applicable information will be anonymised but this may not always be possible. The recipient of any of your personal data will be bound by confidentiality obligations.

If you would like more information about who we share our data with and why, please contact us (see ‘How to contact us’ below).

       7.   How long your personal data will be kept

We will not keep your personal data for longer than we need it for the purpose for which it is used.

Different retention periods apply for different types of personal data. Further details on this are available by contacting us (see ‘How to contact us’ below).

If you stop using your account we will delete or anonymise your account data after seven years.

Following the end of the of the relevant retention period, we will delete or anonymise your personal data.

       8.   Transferring your personal data out of Jersey

We regularly transfer your personal data to our parent company, Majestic Wine Warehouses Ltd, or to service providers who are based in the UK. The UK has its own data protection laws very similar to those in Jersey which have been assessed by Jersey authorities as providing an adequate level of protection of your personal data.

Any changes to the destinations to which we send personal data or in the transfer mechanisms we rely on to transfer personal data internationally will be notified to you in accordance with the section on ‘Changes to this privacy notice’ below.

If you would like further information about your personal data transferred outside of Jersey, please contact us (see ‘How to contact us’ below).

       9.   Cookies

A cookie is a small text file which is placed onto your device (for example computer, smartphone or other electronic device) when you use our website. We use cookies. These help us recognise you and your device and store some information about your preferences or past actions.

For further information on cookies, please see our Cookie Policy.

10. Your rights

You generally have the following rights, which you can usually exercise free of charge:

Access to a copy of your personal data

The right to be provided with a copy of your personal data.

A more detailed explanation of this right under Jersey law is available here:

Jersey Office of the Information Commissioner -

The right to access your personal information

(jerseyoic.org)

Correction (also known as rectification)

The right to require us to correct any mistakes in your personal data.

A more detailed explanation of this right under Jersey law is available here:

Jersey Office of the Information Commissioner -

The right to get your information corrected

(jerseyoic.org)

Erasure (also known as the right to be forgotten)

The right to require us to delete your personal data in certain situations.

A more detailed explanation of this right under Jersey law is available here:

Jersey Office of the Information Commissioner The right to get your personal information erased (jerseyoic.org)

Restriction of use

The right to require us to restrict use of your personal data in certain circumstances, for example if you contest the accuracy of the data.

 

 

A more detailed explanation of this right under Jersey law is available here:

Jersey Office of the Information Commissioner The right to limit how organisations use your personal information (jerseyoic.org)

Data portability

The right to receive the personal data you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party in certain situations.

A more detailed explanation of this right under Jersey law is available here:

Jersey Office of the Information Commissioner -

The right to personal information portability

(jerseyoic.org)

To object to use

The right to object:

                                                        at any time to your personal data being used

for direct marketing (including profiling);

 in certain other situations to our continued use of your personal data, for example where we use your personal data for our legitimate interests unless there are compelling legitimate grounds for the processing to continue or the processing is required for the establishment, exercise or defence of legal claims.

A more detailed explanation of this right under Jersey law is available here:

Jersey Office of the Information Commissioner The right to object to the use of your personal

information (jerseyoic.org)

Not to be subject to decisions without human involvement

The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you.

We do not make any such decisions based on data collected by our website.

A more detailed explanation of this right under Jersey law is available here.

Jersey Office of the Information Commissioner -

The rights relating to decisions being made

 

about     YOU    without    human    involvement.

(jerseyoic.org)

The right to withdraw consents

If you have provided us with a consent to use your personal data you have a right to withdraw that consent easily at any time.

You may withdraw consents by contacting us (see ‘How to contact us’ below). For marketing emails see the ‘Marketing’ section above for different methods of unsubscribing.

Withdrawing a consent will not affect the lawfulness of our use of your personal data in reliance on that consent before it was withdrawn

For further information on each of those rights, including the circumstances in which they do and do not apply, please contact us (see ‘How to contact us’ below). You may also find it helpful to refer to the Information Rights section of the Jersey Office of the Information Commissioner:

Jersey Office of the Information Commissioner - Information rights (jerseyoic.org)

If you would like to exercise any of these rights, please contact us using the details in the ‘How to contact us’ section below. When contacting us please:

  • provide enough information to identify yourself (for example your full name, address and customer reference number) and any additional identity information we may reasonably request from you; and
  • let us know which right(s) you want to exercise and the information to which your request

relates.

11. Keeping your personal data secure

We have appropriate security measures to prevent personal data from being accidentally lost, stolen used or accessed unlawfully. We limit access to your personal data to those who have a genuine need to access it.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

If you want detailed information on how to protect your personal data and other information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit the Be Safe Online section of the Information and public services for the Island of Jersey website available here Be safe online (gov.je)

12. How to complain

Please contact us if you have any queries or concerns about our use of your personal data (see below ‘How to contact us’). We hope we will be able to resolve any issues you may have.

You also have the right to lodge a complaint with the Jersey Office of the Information Commissioner who can be contacted at 2nd Floor, 5 Castle Street, St Helier, Jersey, JE2 3BT. Telephone 01534 716530 or email [email protected].

13. Changes to this privacy notice

We may change this privacy notice from time to time. When we make significant changes we will take steps to inform you, for example via email. Please re-visit this notice regularly to stay informed about our use of personal data.

14. How to contact us

You can contact us and/or our Data Protection Officer by post, email or telephone if you have any questions about this privacy notice or the information we hold about you, to exercise a right under data protection laws, to make a complaint on how we handle your personal data or to withdraw consent/unsubscribe from marketing.

Our contact details are shown below:

Majestic Wine (Jersey) Ltd, The Powerhouse, Queens Road, St Helier, Jersey, JE4 8NY

Tel: 01534 481 500

Email: [email protected]

If you wish to contact the Majestic Wine Group Data Protection Officer, please mark your correspondence ‘For the attention of the Data Protection Officer’.